| The Central Bank of Egypt has the responsibility for regulating the activities of the Credit Bureau and the Protection of the Consumer's Rights. |
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| The client (Individual's and SME's) has the right to request a copy of their own CIR on the form prepared for this by I-Score at any time as per the system set by the I-Score after paying the required fees.
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| The client shall have the right to file a complaint if the data and information in the CIR are not true within 15 days of receiving the report.
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If the complaint is not filed during this period, the data and information shall be deemed correct and fully accepted by the client, unless proven.
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In case material changes are made to the CIR, as a result of investigation of the complaint by the
I-Score or the Data Provider, then:
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Notices with changes shall be sent to all the users (Members) who made inquiries and obtained credit reports in the last three months preceding the change.
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All issued CIRs, while the complaint is being investigated, will include a notice that a complaint has been filed.
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