Customers can visit Banks/Companies from which they received credit and ask for their own Credit Report (Self-Inquiry Report).

A "Self-Inquiry report" request form should be filled out, and fees collected, or you can visit any of the members providing self-inquiry service.

You can then ask for correction, if needed, from I-Score branch in Alexandria - Sidi Gaber train station mall - unit no. F-40

For the ease on customers, they can request Self-Inquiry report and raise a dispute at I-Score members (Bank or Company) from which they received the Self-Inquiry report directly, and the Bank or Company will register it on the I-Score automated dispute system.

The customer should fill in the dispute details section on the Self-Inquiry form, and attach a copy of the customer National ID and any supporting documents.

In case of disputes on SME reports, along with a copy of the commercial register or Tax Card, an authorization letter from the authorized person at the company with signature verification should be attached. All documents are to be submitted at the Bank, and will be registered and sent to I-Score automated dispute system.

As per Central Bank of Egypt, dispute time -frame is twenty five (25) working days starting from the date of raising the dispute (fifteen (15) working days at credit grantor to check and reply whether the dispute raised is valid or invalid, and ten (10) working days at I-Score side to register and load the updated data in case of any rectifications needed).

Working hours for Dispute department is from 9 am till 4pm ( Sunday thru Thursday)

Dispute Dept: Smart Village - Km28 Cairo Alex desert road - Building No. B5- Street 26 - Second floor

Alexandria Branch : Sidi Gaber Train Station Mall - unit no. F40 - Horreya Street - Alexandria, Egypt

Self Inquiry forms

To get a copy of your credit report (self-inquiry) you may visit any branch of the banks in the photo below